FAQ

1. What kind of products does Dermalya offer?

Dermalya specializes in next-generation beauty and wellness accessories: electric epilators, razors, LED massagers, Gua Sha, quartz rollers, and other modern tools to take care of yourself every day.

2. Are your products tested and high quality?

Yes, all our products are carefully selected and tested to ensure efficiency, comfort, and safety. We prioritize reliable, durable, and affordable accessories.

3. What are your delivery times?

Our delivery times usually range from 5 to 12 business days, depending on the destination. You will always receive a tracking number to follow your order in real time.

4. Do you deliver all across Europe?

At the moment, we deliver to France and Germany. We are actively working to expand our shipping to other European countries.

5. What payment methods do you accept?

We accept secure payments by credit card (Visa, Mastercard, American Express) and PayPal.

6. Are my payment details protected?

Absolutely ✅ All transactions are secured with SSL encryption, guaranteeing the confidentiality and protection of your personal data.

7. How can I track my order?

Once your order is confirmed, you will automatically receive a confirmation email with your tracking number. You can check your delivery status at any time.

8. Do you offer returns or exchanges?

Yes. If your product has a defect or doesn’t meet your expectations, you have 14 days after receiving it to return it. You can choose between an exchange or a refund.

9. Can I cancel my order after placing it?

If your order hasn’t been shipped yet, you can contact us quickly to cancel or modify it.

10. How can I contact Dermalya’s customer service?

Our team is available 7 days a week via email, contact form, and live chat to answer all your questions.

11. Why should I buy from Dermalya?

At Dermalya, we believe that self-care should be accessible to everyone. Our products combine modern design, quality, and affordable prices to make beauty and wellness simple and effective.

12. Do you offer discounts or promotions?

Yes 🎉 We regularly feature exclusive deals and special offers on our store. Check our website and follow us on social media to stay updated!